Conflict Resolution

Providing Chapter 8, traffic management, security, safety and compliance training.

OUR CONFLICT RESOLUTION COURSE COVERs:

Safe and Trained are experienced at supporting your business and its people deal with conflict incidents. In addition to this, it provides participants of our courses with the skills and confidence to deal with conflict resolution.

Our current conflict resolution training programme explores and covers:

models that describe the phases of conflict
provides an opportunity for you to reflect back on incidents your people have experienced (directly or indirectly)
apply the model to that incident
practical steps and techniques

Your people will learn how to use a model & strategy that describes the phases of an incident of difficult or aggressive behaviour, and then apply that model to past and future experiences of incidents. This enables people to take charge of the situation and have a safe and empowering method to deal with the incident; ultimately then de-escalating the aggressive or difficult behaviours displayed.

The training can also be used in a programme on conflict resolution responses when dealing with violence. These “dealing with people” skills are essential for anyone who works for, with and is responsible to others.

Course length: 16 hours / 2 days.

Course availability: We are able to run this course at our own training facility in Northampton. Alternatively we can deliver the course at client premises. We run courses from a wide number of locations throughout the UK.

Course booking: To book this course please call (01604) 210 500 or email [email protected]

WHY CHOOSE SAFE AND TRAINED?

We have a team of specialised trainers, experienced at training in a wide array of business industries for a fresh and flexible approach.
Our training is fun and interactive; with 95% of learners describing our training as ‘Fun and Informative’.
We are experienced at what we do; therefore meaning your business and people get the training they need, at the right level.
Your business will have a dedicated course co-ordinator to help you with the training, both booking and implementation.
Our after-care team ensure that all learners and our clients are happy with the training, to ensure course satisfaction.

OUR SECURITY COURSES

Critical Incident Debriefing

CSAS

Physical Intervention

Security Guarding Training

RSAS

Testimonials

      EXCELLENT  
   Based on 467 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   zoe trotman 
 10/07/2026
 
 
 Trustindex verifies that the original source of the review is Google. The AI Strategy Taster Day was well pitched at leaders with a clear framework that could be applied in practice. It was well paced, with a good balance between training content and discussion. There was plenty of opportunity to share experiences, ask questions and hear others' perspective. Haami was an excellent facilitator. She responded thoughtfully and insightfully throughout. Her ability to understand participants' perspectives, draw out key themes and guide meaningful conversation, while keeping the content on track created an engaging and valuable learning experience.
  
 
      Posted on Google  
   
   Rebecca Henchey 
 10/07/2026
 
 
 Trustindex verifies that the original source of the review is Google. I sat on a taster course yesterday with Haami. The course was well constructed and Haami's knowledge and experience really brought the subject to life. I would highly recommend.
  
 
      Posted on Google  
   
   Hamzah Khan 
 03/07/2026
 
 
 Trustindex verifies that the original source of the review is Google. Brilliant teacher, who helped me and was really engaging and feel confident and now am competent in the course
  
 
      Posted on Google  
   
   Stefano Guerriero 
 03/07/2026
 
 
 Trustindex verifies that the original source of the review is Google. Really enjoyed the course, loved the activities, Jackie was a fantastic teacher, highly recommended
  
 
      Posted on Google  
   
   Kemal 
 03/07/2026
 
 
 Trustindex verifies that the original source of the review is Google. Great course to help further develop my job role, interactive and Jackie was extremely helpful
  
 
      Posted on Google  
   
   nib31 
 03/07/2026
 
 
 Trustindex verifies that the original source of the review is Google. The trainer Jackie made the course fun and interactive
  
 
      Posted on Google  
   
   Sahil Chadha 
 03/07/2026
 
 
 Trustindex verifies that the original source of the review is Google. Good course enjoyed it and it was fun
  
 
      Posted on Google  
   
   shehbaz khan 
 26/06/2026
 
 
 Trustindex verifies that the original source of the review is Google. The course was very good and it was straight to the point, this helped me focus better, there was group exercises and there was a change of structure in seating which was good.  overall an excellent course. Nick delivered the course really well, he always checked up on us as there was a heatwave the whole week, very good course!!
  
 
      Posted on Google  
   
   Mark Agyei 
 26/06/2026
 
 
 Trustindex verifies that the original source of the review is Google. The overall experience was insightful but a bit long. Credit to the trainer making the course fun & enjoyable. Without the trainer (Nick) the course would be boring…
  
 
      Posted on Google  
   
   Sriraj Soundararajan 
 26/06/2026
 
 
 Trustindex verifies that the original source of the review is Google. Very good course but a bit heavy. The trainer was great and very supportive