Conflict Resolution

Providing Chapter 8, traffic management, security, safety and compliance training.

OUR CONFLICT RESOLUTION COURSE COVERs:

Safe and Trained are experienced at supporting your business and its people deal with conflict incidents. In addition to this, it provides participants of our courses with the skills and confidence to deal with conflict resolution.

Our current conflict resolution training programme explores and covers:

models that describe the phases of conflict
provides an opportunity for you to reflect back on incidents your people have experienced (directly or indirectly)
apply the model to that incident
practical steps and techniques

Your people will learn how to use a model & strategy that describes the phases of an incident of difficult or aggressive behaviour, and then apply that model to past and future experiences of incidents. This enables people to take charge of the situation and have a safe and empowering method to deal with the incident; ultimately then de-escalating the aggressive or difficult behaviours displayed.

The training can also be used in a programme on conflict resolution responses when dealing with violence. These “dealing with people” skills are essential for anyone who works for, with and is responsible to others.

Course length: 16 hours / 2 days.

Course availability: We are able to run this course at our own training facility in Northampton. Alternatively we can deliver the course at client premises. We run courses from a wide number of locations throughout the UK.

Course booking: To book this course please call (01604) 210 500 or email [email protected]

WHY CHOOSE SAFE AND TRAINED?

We have a team of specialised trainers, experienced at training in a wide array of business industries for a fresh and flexible approach.
Our training is fun and interactive; with 95% of learners describing our training as ‘Fun and Informative’.
We are experienced at what we do; therefore meaning your business and people get the training they need, at the right level.
Your business will have a dedicated course co-ordinator to help you with the training, both booking and implementation.
Our after-care team ensure that all learners and our clients are happy with the training, to ensure course satisfaction.

OUR SECURITY COURSES

Critical Incident Debriefing

CSAS

Physical Intervention

Security Guarding Training

RSAS

Testimonials

      EXCELLENT  
   Based on 490 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   duke anezu 
 28/08/2026
 
 
 Trustindex verifies that the original source of the review is Google. The Trainer Nick Hosegood was amazing. His attention to details and numerous examples kept the course upbeat and enjoyable. He went above and beyond to ensure all attendees were carried along. I will recommend him everytime, what a star.
  
 
      Posted on Google  
   
   chris zigfuu 
 28/08/2026
 
 
 Trustindex verifies that the original source of the review is Google. Thoughtly planned out course, it was relevant to my training and my role. Nick knowledge and weath of experience made the week light and informative, rewlly appreciated the support. Dave
  
 
      Posted on Google  
   
   matt 
 28/08/2026
 
 
 Trustindex verifies that the original source of the review is Google. The training The Tess Group delivered was too a very high standard with everything we need provided. The trainer Nick was a great communicator and clearly knows the content he delivers.
  
 
      Posted on Google  
   
   Peter “AMAKABWE” Kabwe 
 28/08/2026
 
 
 Trustindex verifies that the original source of the review is Google. Excellent materials and we had a Nick who is a great trainer..thank you
  
 
      Posted on Google  
   
   ahmed khan 
 28/08/2026
 
 
 Trustindex verifies that the original source of the review is Google. The training was informative and well-structured, with clear explanations and useful practical examples. Overall, it was a valuable session that improved my understanding and confidence in applying the knowledge in practice.
  
 
      Posted on Google  
   
   Max Hamilton 
 28/08/2026
 
 
 Trustindex verifies that the original source of the review is Google. The course was very fun and very knowledgeable, nick was fantastic and really helped us all really structured it all out. Thank you greatly appreciated!
  
 
      Posted on Google  
   
   James 
 28/08/2026
 
 
 Trustindex verifies that the original source of the review is Google. Completed CSAS/RSAS training led by Nick. Highly enjoyable and educational experience. Our trainer had was very knowledgeable and made the classroom sessions interesting as well.
  
 
      Posted on Google  
   
   natalie dolby 
 28/08/2026
 
 
 Trustindex verifies that the original source of the review is Google. I felt that Nick Hosegood was a very good and competent trainer. He delivered the training in a clear, concise and easy to understand manner. I also felt that he tailored his training to focus on the actual job role and briefly skipped over what was not necessary to our roles and not bog us down with irrevelent information.
  
 
      Posted on Google  
   
   Yuly “Radical Readz” Dima 
 28/08/2026
 
 
 Trustindex verifies that the original source of the review is Google. Nick made the course exceptionally good. Delivery exceptional. Humour exceptional. Welfare exceptional. Patience exceptional. 10/10