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Reviews

4.9 stars, 770 reviews and counting.

A selection of recent reviews from CSAS, RSAS and Chapter 8 delegates. Every one is published on Google or Trustpilot.

★★★★★Trustpilot
The course was well organised and provided useful knowledge and practical skills. The assessors Jackie and Mark were very helpful, professional and supportive throughout the training.
Munir A.CSAS / RSAS · Sep 2026
★★★★★Trustpilot
Nick presented the course in a very professional manner using his knowledge and experience to make the information easy to digest and relevant to my role in TFL using real life scenario and practical applications.
DaveCSAS / RSAS · Aug 2026
★★★★★Trustpilot
RSAS/CSAS training was very informative and good. It was well paced and our Trainer Nick was very knowledgeable. He made it interesting with his experiences in the past that kept us going.
Mcwayne A.CSAS / RSAS · Jul 2026
★★★★★Trustpilot
The CSAS/RSAS course is an intensive program which is quite insightful and educative. It was delivered by a superb tutor Nick who made the program quite interactive and easy to assimilate.
Olu N.CSAS / RSAS · Jul 2026
★★★★★Trustpilot
Jackie and Mark delivered this course exceptionally.
Kenny I.CSAS / RSAS · Sep 2026
★★★★★Trustpilot
Jackie was awesome and really broke the content down well.
Timothy K.CSAS / RSAS · Jun 2026
★★★★★Trustpilot
As a current employee of TfL this course has been one of the best courses I have done so far. It has been very informative. I feel the skills I have learnt I would definitely be able to use in my role.
Danielle D.CSAS / RSAS · May 2024
★★★★★Trustpilot
I recently completed the CSAS course, which ran for three days, and I must say it was an excellent experience.
Gary N.CSAS / RSAS · May 2024
★★★★★Google
Completed CSAS/RSAS training led by Nick. Highly enjoyable and educational experience. Our trainer was very knowledgeable and made the classroom sessions interesting as well.
JamesCSAS / RSAS · Aug 2026
★★★★★Google
The course was very fun and very knowledgeable, Nick was fantastic and really helped us all, really structured it all out. Thank you, greatly appreciated!
Max H.CSAS / RSAS · Aug 2026
★★★★★Google
Nick made the course exceptionally good. Delivery exceptional. Humour exceptional. Welfare exceptional. Patience exceptional. 10/10.
Yuly D.CSAS / RSAS · Aug 2026
★★★★★Trustpilot
Mark's presentation style was engaging and tailored to the group. The content was clear and easy to follow. Mark kept the session flowing and staggered the practical element, which meant that people remained focused.
I. EdgingtonChapter 8 · Dec 2024
★★★★★Trustpilot
Lovely course and very informative! Made the day feel enjoyable and learning was fun.
ShaneChapter 8 · Dec 2023
★★★★★Trustpilot
He made the Chapter 8 course very enjoyable. The course went very well, would highly recommend.
Evans B.Chapter 8 · Dec 2023
★★★★★Trustpilot
Very knowledgeable. Made working on roads safe.
M. BonesChapter 8 · Oct 2023
★★★★★Trustpilot
The Chapter 8 course was run very well, with loads of information, and made sure it was all clear and simple.
Robert D.Chapter 8 · Dec 2023
★★★★★Google
The training was informative and well-structured, with clear explanations and useful practical examples. Overall, it was a valuable session that improved my understanding and confidence in applying the knowledge in practice.
Ahmed K.Safe and Trained · Aug 2026
★★★★★Google
He delivered the training in a clear, concise and easy to understand manner. He tailored his training to focus on the actual job role and did not bog us down with irrelevant information.
Natalie D.Safe and Trained · Aug 2026
★★★★★Google
The training The Tess Group delivered was to a very high standard with everything we need provided. The trainer Nick was a great communicator and clearly knows the content he delivers.
MattSafe and Trained · Aug 2026
The trainers they mention

Meet the team

N
NickCSAS, RSAS and Chapter 8 trainer

Thirty-four years with Thames Valley Police and the Metropolitan Police, including twelve in police learning and development as an assessing officer and a spell as a sergeant. Also delivers speed awareness courses.

The name that comes up in review after review.
J
JackieCSAS and RSAS trainer

A retired police detective who now delivers our Transport for London CSAS and RSAS programmes.

Her September 2026 TfL cohort passed the exam to a person.
M
MarkTeam Leader, Safe and Trained

Stewarded football matches, festivals and arenas before moving into event planning, health and safety and risk assessment. Delivers Chapter 8 and assesses spectator safety at live fixtures.

Knows match day from the pitch-side up.
A
AndySpectator safety trainer, assessor and IQA

Holds the Level 4 Diploma in Spectator Safety Management and the Level 3 and 4 NVQs. Quality assures Levels 2 to 4 and assessed more than 300 stewards on a Premier League club contract in 2026.

Current assessor and IQA for the Level 4 Diploma.
R
RichieChapter 8 trainer and IQA

Delivers on-site Chapter 8 for councils and contractors and quality assures spectator safety work.

Clients ask for him by name when they rebook.
M
MartinNRSWA streetworks trainer

Delivers our four-day novice weeks and two-day reassessments for council highways teams and contractors.

Rebooked by the same county council every season since 2024.
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